Job Description

**Job Description:** Turn Compassion into Action-Become a Patient Financial Advocate! Do you believe everyone deserves access to quality healthcare? As a Patient Financial Advocate, you'll be the trusted guide who helps patients overcome financial barriers and step confidently toward the care they need. In this role, you're more than an advisor-you're a lifeline. You'll navigate insurance options, financial assistance programs, and payment solutions with expertise and empathy. Whether you're supporting patients in clinics, hospitals, emergency departments, or call centers, your personalized guidance will make a lasting impact. You'll simplify the complex-helping patients understand coverage, estimate costs, and access programs like Medicaid, ACA plans, and internal/external aid. You'll also create manageable payment arrangements and deliver clear, compassionate education about insurance and billing. If you're detail-oriented, empathetic, and thrive in a fast-paced, patient-focused environment, this is your chance to transform the financial side of healthcare into a journey of hope and possibility-one conversation at a time. Join us and make healthcare accessible for all. Your expertise can change lives. **Schedule Saturday - Wednesday 11:30am - 8:00pm** + Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs. + Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients. + Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. Follows up through determination. + Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services. + Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information. + Follows up with patients, providers, and insurance companies to resolve billing issues and disputes. + Educates patients on their financial obligations and rights and provide information on billing policies and procedures. + Documents all financial counseling and assistance activities in the electronic health record system. + Collaborates with other departments and teams to ensure a positive and seamless patient experience. **Skills** + Healthcare Insurance + Billing + Financial Counseling + Insurance Verification + Detail Oriented + Compassion + Customer Service + HIPAA + Electronic Health Record + Affordable Care Act **Qualifications** **Required** + Demonstrated experience in healthcare revenue cycle, patient access or other customer service role. + Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices. + Demonstrated proficiency in interpreting insurance Explanation of Benefits. + Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email + Demonstrates excellent communication, interpersonal, and problem-solving skills. + Ability to work independently and collaboratively in a fast-paced and dynamic environment. + Ability to maintain confidentiality and comply with HIPAA and other regulations. + Ability to demonstrate compassion, empathy, and respect for patients and their families. **Preferred** + High School Diploma or GED. + Experience in financial counseling, insurance verification, or collections. + Experience with Epic + Bilingual Spanish speaking **Physical Requirements** + Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles **Physical Requirements:** + **Qualifications** **Required** + Demonstrated experience in healthcare revenue cycle, patient access or other customer service role. + Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices. + Demonstrated proficiency in interpreting insurance Explanation of Benefits. + Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email + Demonstrates excellent communication, interpersonal, and problem-solving skills. + Ability to work independently and collaboratively in a fast-paced and dynamic environment. + **Preferred** + High School Diploma or GED. + Experience in financial counseling, insurance verification, or collections. + Experience with Epic + **Physical Requirements** + Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles + Ability to maintain confidentiality and comply with HIPAA and other regulations. + Ability to demonstrate compassion, empathy, and respect for patients and their families. **Location:** Platte Valley Hospital **Work City:** Brighton **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.97 - $30.21 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here ( . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

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