HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
More details about the benefits we offer can be found at .
Responsibilities:The Patient Advocate provides exceptional customer service to inbound inquiries and refill requests from external and internal entities. They aim to provide first contact resolution on phone calls they receive while using appropriate judgement on when to escalate. The Patient Advocate adheres tightly to call scripts, policies, and procedures established by the organization.
Essential Duties and Responsibilities
In this role you may work with. . .
Required Knowledge, Skills and Qualifications
High school diploma/GED
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Strong organizational skills and attention to detail
Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
Ability to communicate effectively with HarmonyCares providers and patient care teams
Ability to communicate effectively with patients and their family members, and facility staff
Knowledge of basic principles, practices and techniques in primary healthcare
Ability to read and interpret written information and write clearly and informatively
Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions
Preferred Knowledge, Skills and Experience
EMT certification and experience
Medical Assistant certification and experience
Experience in Aprima (EHR)
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
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