Job Description
Overview: We are seeking a highly skilled and customer-focused IT Helpdesk Specialist to provide exceptional technical support across multiple office locations. This role involves deskside and remote support, asset management, and ensuring seamless technology operations for end-users. The ideal candidate will have strong troubleshooting skills, experience with both MacOS and Windows environments, and the ability to deliver white-glove service.
Overview - Seeking a highly skilled and customer-focused IT Helpdesk Specialist
- Provide exceptional technical support across multiple office locations
- Responsibilities include deskside and remote support, asset management, and ensuring seamless technology operations
- Ideal candidate has:
- Strong troubleshooting skills
- Experience with MacOS and Windows environments
- Ability to deliver white-glove service
Key Responsibilities - Deliver white-glove IT support for Stamford office and satellite offices in Boston and Brooklyn
- Manage IT asset inventory, including procurement, tracking, and lifecycle management
- Provide limited travel to satellite locations for on-site technical assistance
- Perform installation, configuration, upgrades, and repairs of laptops, tablets, and other mobile devices
- Handle ticket management: track, prioritize, and resolve incidents and service requests via the ticketing system, meeting or exceeding SLA standards
- Provide on-call and after-hours support as needed
- Execute all tasks related to deskside services, including hardware and software troubleshooting
- Support MacOS, Windows, Office 365, AV conferencing systems, printers, and PC hardware
- Assist with IT-related projects, including office expansions and technology rollouts
- Collaborate on long-term IT strategies and capacity planning to meet future organizational needs
- Create and maintain documentation and user guides for internal systems and processes
Qualifications - Proven experience in IT Helpdesk or technical support roles
- Strong knowledge of MacOS, Windows, Office 365, and common enterprise applications
- Familiarity with AV systems, printers, and PC hardware troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and travel between office locations
- Experience with ticketing systems and meeting SLA requiremen
Job Tags
Work at office, Remote work,