Job Description

Salary: $43,680 - 58,240 per year Requirements:

I seek individuals with experience in IT support or help desk roles.
A strong understanding of computer systems, mobile devices, and POS technology is essential.
Excellent troubleshooting abilities and the capability to communicate technical concepts in layman's terms are required.
A customer-focused attitude with exceptional communication skills is a must.
The ability to manage multiple tasks and perform effectively under pressure in a dynamic environment is crucial.

Responsibilities:

You will serve as the initial point of contact for technical assistance across our corporate and store teams.
Your role includes providing Tier 1 support, which involves password resets, account unlocks, and troubleshooting hardware, software, and network issues.
You will support back-office systems such as computers, printers, security cameras, and battery backups.
You will assist with IT projects by deploying and maintaining point-of-sale systems, servers, and workstations.
Documenting all support interactions for knowledge base development and process enhancement will be part of your responsibilities.
Installing and configuring hardware/software for new and existing store locations will be required.
You will diagnose connectivity problems and escalate complex issues as necessary.
Delivering remote support for employees and ensuring a seamless onboarding process for new store systems will be part of your duties.

Technologies:

Hardware
Support
Mobile
Network
Security
Backbone

More:

At DiBella’s, we value the role of technology in delivering outstanding service. By joining our team, you will play a vital role in ensuring our operations run smoothly while working within a collaborative and supportive environment. If you are passionate about IT and enjoy helping others, we want to hear from you!

Job Type: Full-time
Pay: $21.00 - $28.00 per hour
Expected Hours: 40 per week

Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Work Location: In-person

last updated 47 week of 2025

Job Tags

Hourly pay, Full time, Remote work,

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IT Support Specialist Job at DiBella's Subs, Rochester, NY

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