Call Center Representative Job at Revel Staffing, Atlanta, GA

RlczM1krUTBtQlluQlRDb2RvejVJYWFYUkE9PQ==
  • Revel Staffing
  • Atlanta, GA

Job Description

A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required — strong communication, empathy, and customer service skills are what matter most.

What You’ll Do

  • Guide new or hesitant patients toward scheduling their first appointment with professionalism

  • Follow up with leads to convert inquiries into scheduled visits

  • Schedule, adjust, or cancel appointments accurately

  • Serve as a liaison between patients and their provider

  • Communicate with internal healthcare teams to ensure seamless patient care

  • Provide information regarding services, procedures, and policies

  • Address patient questions, concerns, and complaints professionally

  • Follow established protocols for managing patient inquiries

  • Offer solutions and escalate issues when appropriate

  • Verify patient information, insurance details, and eligibility

  • Enter and update patient records in the EMR system

  • Assist with additional administrative tasks as assigned

Required Qualifications

  • MediClear credential or equivalent HIPAA compliance certification

  • High School Diploma or GED

  • Proven success in a high-volume customer service environment

  • Strong verbal and written communication skills

  • Ability to stay calm, organized, and solutions-focused

  • Basic math skills

  • Proficiency with Microsoft Office is a plus

Job Tags

Full time, Work at office,

Similar Jobs

Gables Search Group, Inc.

Automation Sales Engineer Job at Gables Search Group, Inc.

 ...automation projects What You Bring Background in Electrical Engineering or related technical field Hands-on experience with...  ...development programs ~ Relocation assistance and possible visa sponsorship ~ Travel about 20% across the U.S. and Canada Apply today... 

Catalyst Prep

Outside Sales Territory Manager Bay Area Job at Catalyst Prep

 ...Outside Sales Territory Manager San Francisco, CA Catalyst is dedicated to changing the way students experience the process of taking tests and applying to college and graduate school. We employ the brightest, most experienced instructors, and we bring our innovative... 

US AMRJones Lang LaSalle Americas, Inc.

Vice President, Strategist Job at US AMRJones Lang LaSalle Americas, Inc.

 ...you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (JLL) is an Equal Opportunity... 

ZnA Inc

Mainframe Security Engineer, TSS , C, JCL, REXX, Shell, Autosys 12+ Mths Con Alpharetta, GA / REMOTE Job at ZnA Inc

 ...Mainframe Security Engineer, TSS , C, JCL, REXX, Shell, Autosys 12+ Mths Con Alpharetta, GA / REMOTE JPC - 3501 Level 4 - ( 5 to 20 yrs of exp) ROLE : Mainframe Security Engineer, Z Mainframe Security products , Broadcom/CA-TSS ,encryption, (C, JCL... 

Marriott

Residences Concierge Job at Marriott

 ...conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome...