Job Description

Job Responsibilities:

• Define and measure quantitative UX goals and metrics to assess and “success” across our digital experiences.
• Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps.
• Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences.
• Support product teams across software and hardware to plan, launch, and analyze surveys
• Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction.
• Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard.
• Generate and communicate results, crafted for the intended audience.
• Manage and prioritize multiple projects of varying timelines, degrees of complexity, and scope.

Skills:

• Strong executive presence, including ability to partner with and effectively influence senior leadership.
• Skilled at communicating verbally and in writing to diverse audiences.
• Thought leader and Change agent willing to challenge norms and grow peers’ thinking.
• Proactive self-starter. Assertive and able to ensure that design principles are adhered to.
• Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
• Analytical mindset and creativity to balance detailed problem solving with ‘big picture’ strategic view.

Education/Experience:

• Bachelor’s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
• 5+ years of experience in an applied research setting, or similar

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