Job Description

A fast-growing healthcare organization is hiring a Call Center Representative to be the first point of contact for patients—answering calls, scheduling appointments, and making sure every patient feels confident about their care.

You do not need a medical background. What matters most are your communication skills, empathy, professionalism, and customer service mindset.

Key Responsibilities

• Answer inbound calls and make outbound follow-up calls to patients and prospective patients.
  

• Greet new and hesitant patients with warmth and professionalism; guide them toward their first appointment.
  

• Schedule, reschedule, and cancel appointments accurately according to clinic guidelines.
  

• Convert inquiries and leads into scheduled visits by clearly explaining services and next steps.
  

• Act as a liaison between patients and providers, relaying messages and requests clearly and promptly.
  

• Provide clear information on services, procedures, office policies, and basic billing questions.
  

• Handle patient questions, concerns, and complaints in a calm, solution-focused manner.
  

• Follow established scripts and protocols for triage and patient inquiries.
  

• Escalate complex issues to supervisors or clinical staff when appropriate.
  

• Verify patient demographics, insurance information, and eligibility.
  

• Enter, update, and maintain accurate patient records in the EMR system.
  

• Assist with general administrative and support tasks as needed.
  

Qualifications

• High School Diploma or GED required
  

• MediClear credential or equivalent HIPAA compliance certification required
  

• Experience in a high-volume call center or customer service role (healthcare experience a plus)
  

• Strong verbal and written communication skills with a professional phone presence
  

• Ability to stay calm, organized, and solutions-focused under pressure
  

• Basic math skills and comfort handling numbers (copays, balances, etc.)
  

• General computer literacy; familiarity with Microsoft Office and EMR systems is a plus
  

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